Frequently Asked Questions

Club Specifics

What’s in the box

Wine! The wines included in each package are determined prior to each mail out and will be listed in the pre-shipment newsletter as well as on the packages page. All members will receive tasting and technical notes allowing you to experience and understand your wine. The cards are a way to keep track of what you've tasted, as well as retaining your personal tasting notes, and are perfect for anyone keeping a wine journal.

Shipping costs

Woodlands Members Club packages include free shipping Australia wide on all deliveries. International deliveries will incur shipping charges. Shipping costs will be calculated on checkout.

Billing details

Your credit card will be charged prior to the dispatch of each package. You will receive a reminder email to let you know that a payment will be made shortly.

Most packages will be charged 10 days prior to shipment, however, the Cabernet Sauvignon en primeur deliveries will be charged nine months prior to shipment on July 1st. This date also acts as the cut off date for any en primeur orders. Any subscriptions after this date will be placed for the following years vintage. Between the en primeur cut off date of July 1st and the shipment date of May 1st the Cabernet next due for release will still be available for pre-order at our online store at full price. Please see below for an exact outline of payment dates for each package.

The Wilyabrup Package: Three equal payments charged 10 days prior to package dispatch.

Package #1 (March Delivery): February 20th – Payment of $199
Package #2 (August Delivery): July 20th– Payment of $199
Package #3 (November Delivery): October 20th– Payment of $199


The Family Collection: Two payments of varying amounts charged.

Package #1 (September Delivery): August 20th– Payment of $340
Package #2 (May Delivery) July 1st– Payment of $660


Cabernet Sauvignon en primeur: One annual payment of $660.

Package #1 (May Delivery) July 1st– Payment of $660

$0 Initiation fee / $0 Cancellation fee

No extra fees here. You only pay for the wine that is delivered directly to your door. Suspend or cancel your subscription without penalty fees.

Membership FAQ

Which package did I sign up for?

Simply sign in with your email address and password and click on ‘Account’ (Under your Subscriptions) it will show your membership type.

What wines will be in my shipment?

The wines included in each package are determined prior to each mail out and will be listed in the pre-shipment newsletter as well as on the packages page. The wines included in each shipment are subject to change due to the availability of each vintage.

Can I choose the wines for my shipment?

Choosing which wines to buy, can be a difficult task, so we have done the hard work for you and carefully put together some exceptional packages. However, should you wish to purchase specific wines, additional purchases or changes can be made at any time online. As a Woodlands Member you automatically receive 10% discount off the public price of all standard wine formats, plus exclusive access to a range of wines including large format magnums and museum stock not available to non-Members.

I will be away during my next shipment, what can I do?

If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Or you can email us to place your order on hold and have it sent with the next order. Simply log in and edit the shipping details for current shipment.

Can I change the address my wine is shipped to?

If you have moved or would like to permanently change your shipping address you can do this by logging into your account and editing the shipping address.

What other special benefits do I have as a Woodlands member?

As a member you have privileged access to a range of wines including all standard wine formats, large format magnums and museum stock not available to non-Members. As a member you will also be the first on the list for all upcoming Woodlands events. In addition you automatically receive 10% discount off the public price. You will also receive tasting and technical notes, along with cellaring information, to ensure your knowledge and friendship with your wines is complete.

When will my credit card be charged?

Your credit card will be charged prior to the dispatch of each package. You will receive a reminder email to let you know that a payment will be made shortly.

 

Most packages will be charged 10 days prior to shipment, however, the Cabernet Sauvignon en primeur deliveries will be charged nine months prior to shipment on July 1st. This date also acts as the cut off date for any en primeur orders. Any orders placed after this date will be placed for the following years release. Please see below for an exact outline of payment dates for each package.

 

The Wilyabrup Package: Three equal payments charged 10 days prior to package dispatch.

Package #1 (March Delivery): February 20th – Payment of $199
Package #2 (August Delivery): July 20th– Payment of $199
Package #3 (November Delivery): October 20th– Payment of $199


The Family Collection: Two payments of varying amounts charged.

Package #1 (September Delivery): August 20th– Payment of $340
Package #2 (May Delivery) July 1st– Payment of $660


Cabernet Sauvignon en primeur: One annual payment of $660.

Package #1 (May Delivery) July 1st– Payment of $660

I forgot my member number… How do I find it?

Log in to your account and you will be able to view it under "Your Account/view" and it will show in the right-hand sidebar.

Can I suspend my membership?

Yes, you can suspend your subscription for 12 months. You will receive any wine you have already paid for, but your account will be put on hold for the next year of packages. You can do this by contacting us by email: membership@woodlandswines.com or phone: (08) 9755 6226.

Can I cancel my membership?

Yes you can, however, you are committed to your subscription in annual blocks. This is due to the fact that each package varies slightly in value. You can cancel your membership after receiving the yearly shipments for the package you have chosen. To do this please contact the team at Woodlands by email: membership@woodlandswines.com or phone: (08) 9755 6226.

Can I swap the wines included in my packages?

Yes. If you would like to swap a wine in your package for another of the same or lesser value you are more than welcome.

To do this please contact the team at Woodlands by email: membership@woodlandswines.com or phone: (08) 9755 6226.

Non-Members Store FAQ

What are the shipping costs?

Shipping within WA is free. All other domestic orders are charged at a $20 flat rate per order. International deliveries will incur shipping charges. International shipping costs are calculated on checkout.

Woodlands Membership packages are delivered free within Australia.

I am done shopping. What now?

Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to complete purchase.

When will my items arrive?

Your package will be shipped within 3 working days from the first of each shipping month. Depending on your location, you should receive your wine within a week. You can track your package via Australia Post with the tracking number you received via email.

Can I track my shipment?

We ship all domestic orders with Australia Post. You can track your wine with the tracking number you received via email here:

https://auspost.com.au/parcels-mail/track.html#/track

We use DHL for almost all our international orders. To track an international shipment please email: membership@woodlandswines.com and we will check the ETA of your wine!

Can the courier leave my wine on my porch?

Certainly. All wine needs to be signed for unless specified. Please let us know if you’d like the courier to leave the wine in a particular place in the notes section when you check out.

Problem with your delivered products?

If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return. Please contact mail@woodlandswines.com or call us at the winery on (08) 9755 6226

Have another question?

Please don't hesitate to contact the team at Woodlands via telephone (08) 9755 6226 or email us at mail@woodlandswines.com.